1. Order Cancellation
- Cancellation Before Shipment: You can cancel your order before it has been shipped. To cancel, please contact us at [your contact email] with your order details.
- Cancellation After Shipment: Once the order has been shipped, it cannot be canceled. However, you may return the product following our return policy.
2. Return Policy
- Eligibility: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Return Process: To initiate a return, please contact us at [your contact email] with your order details and reason for return. We will provide you with instructions on how to return the item.
3. Refund Policy
- Refund Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Process: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [your contact email].
4. Non-Returnable Items
Certain items are non-returnable, such as perishable goods, custom products, and gift cards. Please check the product description for return eligibility before making a purchase.
5. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your contact email] with your order details.
6. Contact Information
For any questions about cancellations, returns, or refunds, please contact us at contact@decorraja.com.